Enhancements for the “Best Local Bank in the Best City in America”
As many, if not all, banks increasingly rely on automation and outsourced call centers to handle client matters, Scottsdale Community Bank is taking the opposite approach, celebrating its third anniversary by permanently forgoing the use of customer service phone banks in favor of providing person-to-person, direct access to in-house bankers and decision makers – including its own bank president.
Scottsdale Community Bank, which launched in 2022, has never relied on phone banks, or large-scale call centers often outsourced to third-party providers, to manage and address client matters, but now, it’s making that commitment official.
Instead of reaching automated phone menus with lengthy wait times, Scottsdale Community Bank clients connect directly with local banking professionals and decision makers who know the market, their names and their needs. Clients then receive truly personalized, knowledgeable service and immediate assistance without the hassle of navigating through automated phone menu systems or impersonal call centers.
“Our clients are not account numbers – they’re real people with real needs that they need addressed in real time,” said Scottsdale
Community Bank President and CEO Neill LeCorgne. “When anyone calls our headquarters number at 480-750-1000, you access someone who gets to know you and the specifics of your situation; not someone sitting in a crowded call center with 100 other people reading from a script. In addition, every client has access to my direct cell phone number to use 24/7/365, so that I can stay easily accessible to those we serve.”
LeCorgne says it begs the question: “Do you have the cell phone number of your bank President? You will at Scottsdale Community Bank.”
This dedication to personalized, client-oriented service is just one of many ways Scottsdale Community Bank is setting itself apart in an increasingly impersonal industry. In addition to giving clients direct access to experienced, high-ranking bank professionals, Scottsdale Community Bank also offers clients perks that are tough to find at other banks, including zero fees on standard banking services, including truly free checking, with no minimum deposit balance requirement. Many major banks impose substantial fees and unanticipated charges, or require minimum deposit balances to avoid fees, leading to frustration and distrust among clients, but Scottsdale Community Bank distinguishes itself by instilling transparency and trust in all of its relationships and programs.
The first local bank to launch in Arizona in over 14 years, Scottsdale Community Bank specializes in the financial needs of individuals as well as small- and medium-sized businesses, with its primary focus on serving the Scottsdale area to encourage growth in the community and to support the local economy. In addition, Scottsdale Community Bank is known as the “go to” bank for non-profit organizations throughout the Valley.
By prioritizing personalized service, providing direct person-to-person access to banking professionals and abstaining from charging fees on standard banking services, the bank continues to demonstrate that, even in an increasingly digital, impersonal and disconnected financial world, banking can – and should – still have a human touch.
For more about Scottsdale Community Bank, visit ScottsdaleCommunityBank.com or to reach a live banker call (480) 750-1000.